POLICIES & FAQs
what's your style?
There are many different kinds of massage therapy. I provide evidence-informed massage therapy with a specialization in relief from persistent or chronic pain. I work within the biopsychosocial model for pain.
The amount of pressure and techniques I apply during a massage vary; I prioritize a strategic and methodical approach over simple brute force. I also work with and refer to other health and wellness professionals to ensure we're meeting your therapeutic goals.
What if I don't have pain, I'm just stressed? I specialize in persistent pain, but you do not have to be in active pain to schedule. Reducing stress can be a great proactive approach in reducing potential pain.
where's your office?
Massage Sci is located in Holland, Michigan, in front of my residence. It has separate entry, client restroom, and designated parking.
Please read the sign on the door when you arrive. If it says In Session, wait outside or in your car until it is flipped to say Welcome, Come On In.
Accessibility Notes: The office is a five minute walk from stops on MAX Transit Route 4 or Route 6. Distance from designated parking to the office door is about twenty paces. There are two 6" steps leading up to a landing. The doorway itself has a shallow lip. There is one 8" step in the hallway leading to the client restroom.
Payment is due at time of service. I accept cash, check, and debit or credit cards. I also accept HSA or FSA cards, but it is your responsibility to ensure massage is approved.
I don't directly bill insurance but can provide a coded receipt for you to submit for reimbursement.
Prices are all-inclusive. I do not accept monetary tips. To show gratitude, write a review or refer a friend.
Gift cards are available via the online store.
Packages of four sessions with a discount of $5 off each massage can be purchased via phone, email, or in office. They may be shared with or transferred to others.
how do I reschedule?
You may reschedule or cancel via the link in your confirmation email. Or contact me directly.
Cancellations must be made 24 hours prior to your reserved time. Less than 24 hours? There may be fee.
I hold myself to this same policy in reverse. Depending on the reason, if I need to reschedule with less than 24 hours notice, you may get a comped service.
If you do not contact me prior to your reserved time, and don't show up, there's a 100% no-show fee.
If you do contact me, but it's less than 24 hours prior to your reserved time, there's a 50% late cancel fee. However, this fee may be waived due to:
☑ ILLNESS: You MUST reschedule if ill, have a fever, or contagious. Unsure if illness or just allergies? Err on the side of caution and reschedule.
☑ EXTREME WEATHER: You decide if traveling is safe. Contact me asap as another client may want your spot.
☑ CRITICAL EMERGENCY: Contact me when able to do so. If I charged you a no-show fee, it will be refunded.
☑ SEND A REPLACEMENT: If life gave you lemons that day, make lemonade by giving your time to a friend.
I have a question about...
CONTAGIONS & ALLERGENS: My routine precautions go above and beyond to foster a low-risk space.
select here to learn more & read COVID-19 changes
PREGNANCY: Various position and pillow options are available to ensure your comfort the entire session.
AGE: Clients under 18 years old must have a parent or guardian present during their massage.
GUESTS: A guest is welcome for translation; or social, cognitive, or physical support.
PHYSICAL LIMITATION: If you'd benefit from assistance in undressing; getting on/off the table; or with the steps preceding the office door, please either bring a guest or contact me to discuss.
ECO-FRIENDLINESS: I prioritize reducing, reusing, or recycling. And support ethical suppliers: read more.
SAFE SPACE: Massage Sci is open to everybody and every body. If there's something I can do (or not do) to make you more comfortable, just let me know. Also, removal of clothing is always your call.