POLICIES & FAQs
what's your style?
I specialize in pain, but it's not required to schedule a massage. Reducing stress or getting early treatment for tender areas can be a great way to reduce future pain.
where's your office?
My office is located in front of my residence at 302 Hoover Blvd, Holland, Michigan 49423 - a five minute walk from stops on MAX Route 4 or Route 6. There is a separate entry, client restroom, and designated parking.
When you arrive, read the sign on the door. If it says Session In Progress, wait outside or in your car until it's flipped to say Visitors Welcome.
Accessibility Notes: It's about twenty paces from the designated driveway parking spot to the office door. There are two 6" steps up to the entry landing. The doorway itself has a shallow lip. There is one 8" step in the hallway leading to the client restroom.
how do I pay?
I accept cash, check, and debit/credit cards. I also accept HSA or FSA cards, but it's your responsibility to ensure massage is an approved expense.
I do not direct bill health or auto insurance, but can provide a receipt for you to submit for reimbursement.
Prices are all-inclusive. I do not accept monetary tips. To show gratitude, write a review or refer a friend.
Gift cards are available online. I also offer packages of four sessions with a $5 discount on each session.
no-shows & reschedules
If you no-show, you'll be charged the cost of your session.
If you need to cancel or reschedule, I require at least 24 hours notice, or you'll be charged a late cancel fee equal to the cost of your session. This fee is waived due to:
ILLNESS: You must reschedule if ill, have a fever, or contagious. No one wants cooties - me or other clients.
EXTREME WEATHER: You decide if traveling is safe.
CRITICAL EMERGENCY: Contact me when able. If I charged you a no-show fee, it will be refunded.
SWAP: Just can't make it? Gift your session to a friend. I will also attempt to contact other clients on the wait list.
Please always make adjustments as soon as you can as someone else in pain may gladly want your time.
I hold myself to this policy in reverse. If I need to cancel with less than 24 hours notice, reason dependent, you may receive compensatory credit.
CONTAGIONS & ALLERGENS: My routine precautions go above and beyond to foster a low-risk space: learn more.
SAFE SPACE: I'm here to support wellness for everybody and every body. I practice an inclusive and trauma-aware approach to ease anxiety often associated with touch and health care settings. Also, removal of clothing is always your call. If I can do (or not do) something to increase your comfort, please let me know.
PREGNANCY: Various position and pillow options are available to ensure your comfort the entire session.
MINORS: Clients under 18 years old must have a parent or guardian present during their massage.
GUESTS: A guest is welcome for translation; or social, cognitive, or physical support.
PHYSICAL ASSISTANCE: If due to injury, surgery, or a condition you'd benefit from assistance, consider bringing a guest, or contact me to discuss how I can assist.
ECO-FRIENDLINESS: I prioritize reducing, reusing, or recycling. And support ethical suppliers: learn more.
FORMS: All new clients must complete an intake form that you can download here and bring with you. No printer? No prob, I will have copies available at my office.