POLICIES & FAQs

location


Massage Sci is located in Holland, Michigan, in front of my residence. It has separate entry, client restroom, and designated off-street parking. It's a five minute walk from stops on MAX Transit Route 4 or Route 6.

 

BY APPOINTMENT ONLY


Please read the sign on the door when you arrive. If it says In Session, wait in your car or outside until it is flipped and says Welcome, Come On In.

New client? Please email me your intake form ahead of time. No printer? No prob. I will have copies available.

rescheduling

 

You may reschedule or cancel via the link in your confirmation email. Or contact me directly.

Cancellations must be made 24 hours prior to your reserved time. Less than 24 hours? There may be fee.

I hold myself to this same policy in reverse. Depending on the reason, if I need to reschedule with less than 24 hours notice, you may get a comped service.

If you do not contact me prior to your reserved time, and don't show up, there's a 100% no-show fee.


If you do contact me, but it's less than 24 hours prior to your reserved time, there's a 50% late cancel fee. However, this fee may be waived due to:


☑ ILLNESS: You MUST reschedule if ill, have a fever, or contagious. Unsure if illness or just allergies? Err on the side of caution and reschedule. 

☑ EXTREME WEATHER: You decide if traveling is safe. Contact me asap as another client may want your spot.

 

☑ CRITICAL EMERGENCY: Contact me when able to do so. If I charged you a no-show fee, it will be refunded.

☑ SEND A REPLACEMENT: If life gave you lemons that day, make lemonade by giving your time to a friend.

payment


Payment is due at time of service. I accept cash, check, and debit or credit cards. I also accept HSA or FSA cards, but it is your responsibility to ensure massage is approved.

 

I don't directly bill insurance but can provide a coded receipt for you to submit for reimbursement.

 

Prices are all-inclusive. I do not accept monetary tips. To show gratitude, write a review or refer a friend.


Packages of four sessions with a discount of $5 off each massage can be purchased via phone, email, or in office. They may be shared with or transferred to others.

special considerations


CONTAGIONS & ALLERGENS: My routine precautions go above and beyond to foster a low-risk space.
select here to learn more & read COVID-19 changes

PREGNANT: Various position and pillow options are available to ensure your comfort the entire session.

MINOR: Parent/guardian must be present.

 

GUESTS: A guest is welcome for translation; or social, cognitive, or physical support.

 

PHYSICAL LIMITATION: Need assistance to undress; get on/off the table; or with the steps preceding the office door? Bring a guest to help, or contact me to discuss.

 

ECO: I prioritize reducing, reusing, or recycling. And supporting ethical suppliers: read more.

SAFE SPACE: Massage Sci is open to everybody and every body. If there's something I can do (or not do) to make you more comfortable, just let me know. Also, removal of clothing is always your call.

EMAIL / CALL / TEXT

rae@massagesci.com

(616) 422-4717

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LOCATION
302 Hoover Blvd
Holland, MI 49423

 

HOURS
Tue 11a - 8p
Wed 11a - 8p
Fri 9a - 5p


NO WALK-INs OR WALK-UPs
BY APPOINTMENT ONLY