POLICIES & FAQs
Massage Sci is located in Holland, Michigan, in front of my residence. There is a separate entry, client restroom, and desinated parking.
NO WALK-INs OR WALK-UPs
BY APPOINTMENT ONLY
Please read the sign on the door when you arrive. If it says In Session, wait in your car or outside until it is flipped and says Welcome, Come On In.
New client? Please email me your intake form ahead of time. No printer? No prob. I will have copies available.
You may reschedule or cancel via the link in your confirmation email. Or contact me directly.
Cancellations must be made 24 hours prior to your reserved time. Less than 24 hours? There may be fee.
I hold myself to this same policy in reverse. Reason dependent, if I need to reschedule with less than 24 hours notice, you may get a comped service.
If you do not contact me, and don't show up, there's a 100% no-show fee.
If you do contact me, but it's less than 24 hours prior to your reserved time, there's a 50% late cancel fee.
(So long as you do contact me), the late cancel fee may be waived due to:
ILLNESS: You must reschedule if ill or contagious. No exceptions. I do not want your cooties it and neither do other clients. If you're unsure if illness or just allergies, please simply err on the side of caution and reschedule.
EXTREME WEATHER: You decide if traveling is safe or not. Contact me asap as another client may want your spot.
CRITICAL EMERGENCY: Contact me when you are safe and able to do so. If I charged you a fee because I had not heard from you, it will be refunded.
SEND A REPLACEMENT: Give your appointment to a friend, family member, or coworker.
I accept cash, check, and debit or credit cards. I accept HSA or FSA cards, but it is your responsibility to ensure massage is a covered expense for your policy.
I don't directly bill insurance but can provide a coded receipt for you to submit for reimbursement.
Prices are all-inclusive. I do not accept monetary tips. To show gratitude, write a review or refer a friend.
Packages of four sessions with a discount of $5 off each massage can be purchased via phone, email, or in office. They may be shared with or transferred to others.
CONTAGIONS & ALLERGENS: Your safety, and comfort are my top priority. My routine precautions go above and beyond to reduce risk and exposure.
Select to learn more & review COVID-19 changes.
Please refrain from applying heavily scented oils, perfumes, or lotions prior to or while at the office.
LIMITED SCHEDULE: I run a busy business. Most clients schedule in advance, or have a reoccurring appointment. If you're having a hard time finding an opening that works with your schedule, ask me to put you on the waitlist. That way if something opens up, you'll get first dibs.
PREGNANT: Various position and pillow options are available to ensure your comfort the entire session.
MINOR: A parent/guardian must be present during the massage session.
GUESTS: A friend, family member, or care taker are welcome to provide translation; or social, emotional, cognitive, or physical support during your massage.
PHYSICAL LIMITATION: Need assistance to undress; get on/off the massage table; or with the two 6" steps preceding the office door? Consider a guest to help, or contact me to discuss.
SAFE SPACE: My office is open to everybody and every body. Anything I can do (or not do) to make your massage therapy more safe, effective, and comfortable? Let me know. Also, removal of clothing is always optional.