POLICIES & FAQs

what's my style?


I provide evidence-informed massage specializing in chronic or persistent pain, with a biopsychosocial lens.

I specialize in pain, but pain is not required to schedule. Proactive wellness is always a good idea.


I use a strategic and methodical approach over brute force and gladly work with other health professionals. I also offer resources outside my office: a video and book list, monthly wellness emails, The Bodies We Live In blog, and my book Understanding Persistent Pain.

where's my office?


My office is located in front of my residence at 302 Hoover Blvd, Holland, MI. If you arrive by bus, I'm a 5min walk from stops on MAX Route 4 or 6. If you arrive by car, park near end of the drive or on the street.

 

When you arrive, check the door sign: if it says Session In Progress, wait outside until it says Visitors Welcome.

can't make it?
 

Please make any adjustments in advance, as another client in pain may gladly want your time.

I require at least 24 hours notice for cancellations or reschedules, or you'll be responsible the full cost of your missed session. I hold myself to this same policy in reverse: if I need to cancel with less than 24 hours notice, reason dependent, you may receive compensatory credit.

Cost of a missed session may be waived due to:

ILLNESS: I serve clients with varying immune health, so you must reschedule if ill, have a fever, or are contagious.

EXTREME WEATHER: You decide if travel is safe for you.

CRITICAL EMERGENCY: Contact me when able. I'll refund if charged.

SWAP: Just can't make it? Gift your session to a friend. I will also attempt to contact clients on the wait list.

there's no openings?


Most clients book in advance, so my schedule is quite full. But life happens, so always request to be put on my wait list. If a time opens, I'll contact you. I also keep a few "reserve" appointments if you have active pain.

 

Another option is to check out my awesome referral partners who might be able to see you sooner.

how do you pay?


I accept cash, check, and debit/credit cards. I also accept HSA or FSA cards, but it's your responsibility to ensure massage is an approved expense.

 

I do not direct bill health or auto insurance, but can provide a receipt for you to submit for reimbursement.

 

Prices are all-inclusive; I don't take tips. If you'd like to show gratitude, please write a review or refer a friend!

Gift cards can be purchased online or in office. Prepaid packages of four sessions offer a discount of $5/session.

but what about...


CONTAGIONS & ALLERGENS: I prioritize fostering a low-risk space for health and allergy concerns: learn more.

EVERY BODY & EVERYBODY: I practice an inclusive and trauma-aware approach to ease anxiety often associated with touch and health care settings. Removal of clothing is always your call and if I can do (or not do) something to increase your comfort, please share.

FORMS: All new clients must complete an intake form either online here or in person.


PREGNANCY: Various positions and pillows are available to accommodate pregnancy-related discomfort.

GUESTS:
Having someone come with you for linguistic, social, cognitive, emotional, or physical support is more than welcome and seating is available for them.

MINORS: If under 18, parent or guardian must be present.

 

ACCESSIBILITY: There is ≈50ft of gradual incline asphalt from the client parking spot to the path to the office door. The pathway is ≈30ft of textured concrete. There are two 6" steps up to door an a shallow 1/2" lip door frame. The hall to the restroom is ≈10ft and has a 8" step.

You'll be invited to lay on a supportive massage table (600lbs capacity) that is 2ft off the floor during your session. We often explore alternate positions and props to ensure comfort. A 9" anti-slip step with handle (500lbs capacity) is available to assist getting on and off the table.

If you'd benefit from or my physical assistance, please contact to discuss preferences or any preparations I can make ahead of time.

 

ECO-CONSIDERATIONS: I emphasize reducing, reusing, recycling, and support ethical suppliers: learn more.


SCENTS: Avoid applying scented perfumes or lotions prior to your visit. This helps air purifiers maintain an allergen- or sensitivity-free neutral air for everyone.

 

LIGHTS: The office is lit via diffused privacy-film windows and warm-spectrum rice paper lamps. If less light is beneficial, ask for a linen drape over eyes while face up.

SOUNDS: White noise and light acoustic guitar or ambient music are playing; requests are welcome!

TEMPS: Heat/AC is usually set to 72-74° and adjustments can be made by request. Additional cooling options include a fan that can be positioned directly toward you and frozen gel packs are available for rapid cooling needs, like hot flushes. Additional heating options include a full length table warmer and additional blankets by request.