POLICIES & FAQs
therapeutic approach
I provide evidence-informed massage specializing in chronic or persistent pain, with a biopsychosocial lens.
While I specialize in pain, pain is not required to schedule. Proactive wellness is always a good idea.
I use a strategic and methodical approach over brute force, and gladly work with other health professionals. I also write and curate various pain materials: a resource list, monthly wellness emails, The Bodies We Live In blog, and my book Understanding Persistent Pain.
payment methods
I accept cash, check, and debit/credit cards. I also accept HSA or FSA cards, but it's your responsibility to ensure massage is an approved expense.
I do not bill insurance, but can provide a receipt for you to submit for reimbursement.
Pricing is simple; I don't accept monetary tips. If feeling gratuitous, writing a review or referring a friend is greatly appreciated.
Gift cards of any amount can be purchased online anytime or at the office by appointment.
office location
NO WALK-INS OR WALK-UPS; APPOINTMENT ONLY.
My office is in front of my residence at 302 Hoover Blvd in Holland. If you arrive by car, park near end of the drive or on the street. Have a mobility aide or weather is bad? Park as close to the door as you prefer.
When you arrive, check the door sign: if it says Session In Progress, wait outside until it says Visitors Welcome.
A client restroom is available.
cancellations
Please reschedule with as much notice as possible, as someone else in pain may gladly want your time.
At least 24 hours notice is required to cancel, or you may be charged the full cost of the session. I hold myself to this policy of mutual respect: if I need to cancel with less than 24 hours notice, reason dependent, you may receive a credit.
Late cancel fee may be waived if:
ILLNESS: You must reschedule; as I work with immune sensitive clients, no contagious cooties allowed!
EXTREME WEATHER: You decide if travel is safe for you.
CRITICAL EMERGENCY: Contact me as soon as you're able; I will refund any charged late cancel fees.
SWAP: Gift your session to a friend. With notice, I can also attempt fill your time with a client on the wait list.
no immediate openings?
Most clients have standing appointments or book in advance, so my schedule is usually full a few weeks out. But it's worth asking to be on the wait list. Life happens and slots open up. I also keep "reserve" times (not visible via online booking) for flares or acute issues.
P.S. Check my referral partners who may be able to see you sooner.
considerations & concerns
CONTAGIONS & ALLERGENS: As I serve clients with varying immune health and allergies, I prioritize a low-risk space and select high quality products: learn more.
GUESTS: Having someone join you for linguistic, social, cognitive, emotional, or physical support is more than welcome; in-room seating is available for them.
FORMS: New clients must complete an intake form; a link will be emailed prior to your appointment, or we can complete it once you arrive.
MINORS: If under 18, parent or guardian must be present.
ANXIETY: Massage therapy can be an up-close-and-personal service. Protection of your modesty, ensuring a safe therapeutic environment, and respecting individual boundaries are of the utmost ethical and professional concern to me: learn more. Removal of clothing is always your decision, and if I can do (or not do) something to increase your comfort, please let me know.
ACCESSIBILITY: From parking to the office pathway is ≈50ft of gradual incline asphalt. The pathway is ≈30ft of textured concrete. From the pathway to the office door are two 6" steps up and a shallow 1/2" lip door frame. The hall to the restroom is ≈10ft and includes an 8" step.
During your session, you'll be invited to lay on a therapy table (600lbs capacity) that is 2ft off the floor. A 9" anti-slip step with handle (500lbs capacity) is available to assist getting on and off the table. I offer various positions and pillows to ensure you're both supported and comfortable. A seated massage is also an option if preferable.
If you have questions or would benefit from assistance, please contact me to discuss.
PRIVACY: I take intentional steps to safeguard client data and ensure personal security: learn more.
SCENTS: Please avoid heavily scented perfumes or lotions prior to your visit. Occasionally, I burn incense in an adjacent room, but will refrain if asked. An air purifier is always running to reduce allergens.
LIGHTING: Diffused natural light shines in via a large privacy-film-covered window, along with warm-spectrum lamps. If you prefer less light, ask for an eye cover.
SOUNDS: Instrumental or ambient music are usually what you'll hear playing from a small speaker, along with white noise from multiple fans and filters. If you have a music request or preference, just let me know! Personal headphones or earplugs are more than welcome.
TEMPERATURE: Office temp is set between 72-74° and adjustments can be made if need be. Additional cooling options include a fan that can blow directly toward you and frozen gel packs for rapid cooling needs, like hot flashes. Additional heat options include a full length table warmer and more linens.