COMMON QUESTIONS
how are you different than other massage therapists in Holland?
While I provide evidence-informed care, an approach often sought out by those looking for medical, therapeutic, or sports massage throughout Ottawa County. I specialize in chronic or persistent pain, with a biopsychosocial lens. This means I look at the whole picture -- not just the muscle, or fascia, or area currently in pain -- but also how stress, sleep, and your daily routine may influence your pain or tension. My goal isn't just relaxation - it's getting you back to your hobbies, playing with the kids, or finishing a long shift without that nagging ache.
The techniques I use are often called sports or medical massage. Yet while I specialize in pain, pain is not required to schedule. Proactive wellness, stress reduction, relaxation are also valuable aspects of our health.
I use a strategic and methodical approach over brute force -- no one with pain should leave with more of it. I may also provide recommendations for at-home care.
You'll experience a client-centered and anxiety-aware approach alongside deep knowledge of conditions like sciatica, plantar fasciitis, fibromyalgia, and low back pain.
where's your office located?
Massage Sci is conveniently located at 302 Hoover Blvd in Holland, MI, near both the 8th Street and US-31 or 16th Street and US-31 intersections. If you are coming from Downtown Holland, Zeeland or Saugatuck, I'm just a short 5-15 minute drive away.
Please feel free to park in the driveway.
NO WALK-INS OR WALK-UPS; APPOINTMENT ONLY.
When you arrive, check the door sign: if it says Session In Progress, wait outside until it says Visitors Welcome.
how do I cancel or reschedule?
Please reschedule with as much notice as possible, as someone else in pain may gladly want your time.
At least 24 hours notice is required to cancel, or you may be charged the full cost of the session. I hold myself to this same policy of mutual respect for each other's valuable time: should I ever need to cancel your appointment with less than 24 hours notice, reason dependent, you may receive a credit.
In addition, late cancel fees may be waived if:
ILLNESS: You must reschedule; as I work with immune sensitive clients, no contagious cooties allowed!
EXTREME WEATHER: You decide if travel is safe for you.
CRITICAL EMERGENCY: Contact me as soon as you're able; I will refund any charged late cancel fees.
SWAP: Transfer your session reservation to a friend or family member. With enough notice, I can also attempt to contact clients on the wait list who may want your time.
no immediate openings?
Most clients have standing appointments or book in advance, so my schedule can be full a few weeks out. But it's worth asking to be on the wait list. Life happens and slots open up. I also keep "reserve" times (not visible via online booking) for flare ups or acute issues.
how do I pay?
I accept cash, check, debit, and credit cards. I also accept HSA or FSA cards, but it's your responsibility to ensure massage is an approved expense for your policy.
I do not bill insurance directly, but can provide a receipt for you to submit for reimbursement.
I have simple, all-inclusive pricing: no monetary tips and no charge for techniques or tools. If you are feeling gratuitous, writing a review or referring a friend is greatly appreciated. Reviews and referrals are the best ways to support a small west Michigan business like mine.
Gift cards of any amount can be purchased online anytime or at the office by appointment.
what about...
CONTAGIONS & ALLERGENS: As I serve clients with varying immune health and allergies, I prioritize a low-risk space and select high quality products: learn more.
GUESTS: Having someone join you for linguistic, social, cognitive, emotional, or physical support is more than welcome; in-room seating is available for them.
FORMS: New clients must complete an intake form; a link will be emailed prior to your appointment to complete.
MINORS: If under 18, parent or guardian must be present.
ANXIETY: Massage therapy is a professional service built on mutual trust. I maintain strict protocols to ensure your physical privacy and comfort: learn more.
Removal of any clothing is always your call. If I can do (or not do) something to increase your comfort, please let me know.
ACCESSIBILITY: From parking to the office pathway is ≈50ft of gradual incline asphalt. The pathway is ≈30ft of textured concrete. From the pathway to the office door are two 6.5" steps up and a shallow 1/2" lip door frame.
During your session, you'll be invited to lay on a therapy table (600lbs capacity) that is 2ft off the floor. If need, a 9" anti-slip step with handle (500lbs capacity) is available to assist getting on and off the table. I offer various positions and pillows to ensure both support and comfort. A seated massage is also an option if that's preferable.
If you have questions or would benefit from assistance, please contact me to discuss prior to your appointment.
PRIVACY: I take intentional steps to safeguard client data and ensure personal security: learn more.
SCENTS: Please avoid applying heavily scented perfumes or lotions prior to your visit. Occasionally, I burn incense in an adjacent room, but will refrain if asked. An air purifier is always running to reduce allergens.
LIGHTING: Diffused natural light shines in via a large privacy-film-covered window, along with warm-spectrum lamps. If you prefer less light, ask for an eye cover.
SOUNDS: Instrumental or ambient music are usually what you'll hear playing from a small speaker, along with white noise from multiple fans and filters. If you have a music request or preference, just let me know! Personal headphones or earplugs are more than welcome.
TEMPERATURE: Office temp is set between 72-74° and adjustments can be made if need be. Additional cooling options include a fan that can blow directly toward you and frozen gel packs for rapid cooling needs, like hot flashes. Additional heat options include a full length table warmer and more linens.